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Services

Backend systems and customer support, run to agreed service levels

We look after the systems that move your orders and stock, and the teams that answer your customers. Both are delivered under written service levels and reported every month.

01Service

Backend & wholesale systems

For wholesale and multi-channel businesses whose orders, stock, and partner data have to stay accurate across every system.

Monitoring dashboards and source code on an engineer's screens

What is included

Process automation
Repetitive back-office work such as order routing, invoicing, and stock updates handled automatically.
Inventory sync
Stock levels kept consistent across warehouses, marketplaces, storefronts, and your ERP.
Custom API integration
Connections to suppliers, logistics partners, and internal tools, built and maintained by our engineers.
Real-time monitoring
Checks on every integration and job, with alerts routed to an on-call engineer.

Our commitments

  • 99.9% uptime commitment in the service contract
  • Written summary of cause and prevention after every incident
  • Named engineers who know your systems
  • Monthly report on uptime, incidents, and changes

02Service

Customer support operations

Dedicated live chat teams that work in your tools, follow your processes, and represent your brand.

Support team working at desks in an open-plan office

What is included

24/7 human-led support
Trained agents on every shift, every day of the year. Customers always reach a person.
Tier 1 to Tier 3 escalation
Common questions are answered directly. Technical issues move to our engineers without a hand-off to you.
Response times in the contract
First-response and resolution targets are agreed in writing and measured on every conversation.
Your playbooks, your tone
Agents are trained on your products, policies, and style before they speak to a customer.

Our commitments

  • Service levels set out in the contract
  • Weekly quality reviews of sampled conversations
  • Response times visible live in the client portal

Engagement

How an engagement works

Four steps from the first call to day-to-day operation.

  1. Step 01

    Consultation

    A 30-minute call to understand your systems, volumes, and what needs to improve.

  2. Step 02

    Assessment

    We review your current setup and send a written scope with pricing and service levels.

  3. Step 03

    Transition

    We document your processes, set up access, and train the assigned team before go-live.

  4. Step 04

    Operation and reporting

    We run the service day to day and report against the agreed targets every month.

Next step

Tell us what you need to run

Share your current setup and where it falls short. A member of our team will reply within 2–4 business hours.

Schedule a consultation
EMAIL
sagar@largis.co
RESPONSE
2–4 business hours